Teachers’ Utilization of Computer and Internet facilities for Effective Service Delivery in Secondary Schools in Calabar Education Zone; Cross River State, Nigeria

Aim: The main aim of this study is to examine teachers’ utilization of computer and internet facilities on effective service delivery in secondary schools in Calabar Education Zone.

Study Design: The research design adopted for this study is a survey design to discover schools with the needed Information and Communication Technology (ICT) facilities and to seek the opinion of the respondent on utilization of computer and internet facilities for effective service delivery in government secondary schools.

Area of the Study: This study was carried out in Calabar educational zone. The zone under research has seven (7) Local Government Area namely; Calabar south, Akpabuyo, Municipality, Akamkpa, Bakassi, Odukpani and Biase. The zone has eighty-one (81) secondary schools. The geographical locations of the study area are described as follows. The area share common boundary with Akwa Ibom State with the latitude of 5°4'52.46"N and a longitude of 8°20'59.7"E, Cameroon with latitude 4° 5' and 5° 40' and longitude 8° 25' and 8° 32 East. It lies within the vegetation belt of southern Nigeria and shares the Atlantic coastline with Bakassi to the East and the Republic of Cameroon to the West. Central Senatorial district of Cross River State with latitude of 5019’8.32”N and a longitude of 8020’59.7”E and Guinea the peninsula lies between latitudes 4°25′ and 5°10′N and longitudes 8°20′ and 9°08′E. It consists of a number of low-lying, largely mangrove covered islands covering an area of 665 km² (257 sq mi).

Methodology: the instrument used in this study to enable data collection is ‘Teachers’ utilization of computer and internet facilities for effective service delivery questionnaire (TUCIFESDQ)’. The population of 1,796 teachers and the sample of 914 teachers out of the population are drawn for the study. 50 percent of the teachers in each of the schools in the zone with the expected ICT facilities were selected using simple random sampling for the study making a total of 914 teaching staff. Out of 914 copies of questionnaire distributed only 879 copies were return and used for the data analysis. Simple percentages, bar graph and One – way analysis of variance is used for the data analysis.

Results: The result shows that there is a significant influence of teachers’ utilization of computer and internet facilities on service delivery in secondary school. This implies that 51.39% and 17.69% of teachers’ level of utilization of computers and internet in lesson delivery is low.

Conclusion: Giving the outcome of this study, it is therefore concluded that utilization of ICT facilities such as; computers and internet will improve teachers’ effectiveness on service delivery and prepare students for a role in an information age.